Measure the quality of service
GRTgaz has implemented several indicators to manage the quality of its services and is ISO 9001 certified for its gas odorization activities.
GRTgaz publishes the monitoring of its quality of services on a monthly or yearly basis.
Monthly or yearly indicators
- Quality of quantities (1.a, 1.b, 1.c, 1.d)
- 1.a -Quality of quantities measured at PITDs
- 1.b - Quality of the quantities telemetered
- 1.c - Quality of intraday quantities telemetered
- 1.d - Quality of global forecasts for gas day consumption
- Reliability of the indicator of linepack (2.a)
- Tracking the availability of the most useful information (2.c)
- Tracking the quality of publications of the most useful information (2.d)
- Monitoring the functioning of the single market area (2.f)
- Indicators of quality of service's GRTgaz related to maintenance (2.b)
- Tracking claims (2.e)
- Environmental indicators (2.g)