logo GRT GAZGRT gaz - build the transport of tomorrow
The catalogue of Services as  of 1st January 2017 is online!
Des solutions d’avenir pour la  transition énergétique - Biométhane, GNV, Power to Gas...
How the gas transport network works during winter
Val de Saône-A program to ensure competitiveness and security  of supply in France

Services quality

SERVICES QUALITY INDICATORS

Team of technicians working at the compressor station Nozay

From January 1, 2009 GRTgaz will carry out monitoring on the quality of its services.

Five areas have been identified as essential:

  • The quality of information provided on Day D+1 about the quantities delivered to consumption points on Day D+1;
  • The availability rate of the ECT sales portal between 7 a.m. and 11 p.m.; 
  • The quality of market information about the annual maintenance schedule and its impact;
  • The relationship with shippers;
  • Greenhouse gas emissions.

Each of these will be subject to publication at the end of a set period and at specific intervals:

Graphics Datas Publication
frequency

1- Quality of quantities measured at PITDs

2- Quality of the quantities telemetered at delivery points of consumers

3- Quality of intraday quantities

4- Availability rate of TSOs' user portals and public data platforms

5- Quality of day-ahead and within-day

Service quality (pdf)

Service quality (xls)

Service quality (csv)

Monthly publication

6- Annual volume cumulated by additional firm daily capacity marketed by GRTgaz in the North-south link

Availability of capacity market for North-South link (pdf)

Availability of capacity market for North-South link (xls)

Availability of capacity market for North-South link (csv)

Monthly publication

7- Gap between the intervention price GRTgaz and the average price - North Zone

Gap between the intervention price GRTgaz and the average price - North Zone (pdf)

Gap between the intervention price GRTgaz and the average price - North Zone (xls)

Gap between the intervention price GRTgaz and the average price - North Zone (csv)

Monthly publication

8- Return in the stock in conduct of the day before zone the North

Return in the stock in conduct of the day before zone the North (pdf)

Return in the stock in conduct of the day before zone the North (xls)

Return in the stock in conduct of the day before zone the North (csv)

Monthly publication

9 - Follow-up of the information published on SMART GRTgaz

Follow-up of the information published on SMART GRTgaz (pdf)

Follow-up of the information published on SMART GRTgaz (xls)

Follow-up of the information published on SMART GRTga (csv)

Monthly publication

10- Maintenance program

Maintenance program (pdf)

Maintenance program (xls)

Maintenance program (csv)

Monthly publication

11- Relations with shippers

Accuracy of information on client interfaces (pdf)

Monitoring of time taken to complete connections (pdf)

Accuracy of information on client interfaces (xls)

Accuracy of information on client interfaces (csv)

Monitoring of time taken to complete connections (xls)

Monitoring of time taken to complete connections (csv)

Monthly publication

Quarterly publication

12- Greenhouse gas emissions

Environnement (pdf)

Environnement (xls)

Environnement(csv)

Quarterly publication

13- Time taken to transmit files on offtakes at PITDs to DNOs

Time taken to transmit files on offtakes at PITDs to DNOs (pdf)

Time taken to transmit files on offtakes at PITDs to DNOs (xls)

Time taken to transmit files on offtakes at PITDs to DNOs (csv)

Monthly publication

Graphics Datas

Quality of information provided on delivered quantities
(4 indicators)

Availability rate of the user portal
(1 indicator)

Relationship with shippers
(1 indicator)

Quality - December 2014 (PDF)

Quality - December 2013 (PDF)

Quality - from 2008 to 2012 (PDF)

XLS Files
Quality - December 2014(XLS)
Quality - December 2013 (XLS)
Quality - 2008 à 2012 (XLS)

CSV Files

Quality - December 2014 (CSV)
Quality - December 2013 (CSV)
Quality - 2008 à 2012 (CSV)

Quality of market information about the impact of the maintenance schedule
(2 indicators)

Maintenance - December 2014 (PDF)

Maintenance - December 2013 (PDF)

Maintenance - December 2012 (PDF)

Maintenance - December 2011 (PDF)

Maintenance - December 2010 datas (PDF)

Maintenance - December 2009 datas (PDF)

XLS Files

Maintenance December 2014 (XLS)

Maintenance December 2013 (XLS)

Maintenance December 2012 (XLS)

Maintenance December 2011 (XLS)

Maintenance December 2010 datas (XLS)

Maintenance December 2009 datas (XLS)

CSV Files

Maintenance December 2014 (CSV)

Maintenance December 2013 (CSV)

Maintenance December 2012 (CSV)

Maintenance December 2011 (CSV)

Maintenance December 2010 datas (CSV)

Quality of information provided on intraday quantities

Intra-J march 2013 (pdf)

Intra-J march 2013 (xls)

Intra-J march 2013 (csv)