SERVICES QUALITY INDICATORS

From January 1, 2009 GRTgaz will carry out monitoring on the quality of its services.

Five areas have been identified as essential:

• The quality of information provided on Day D+1 about the quantities delivered to consumption points on Day D+1
• The availability rate of the ECT sales portal between 7 a.m. and 11 p.m.
• The quality of market information about the annual maintenance schedule and its impact
• The relationship with shippers
• Greenhouse gas emissions

Each of these will be subject to publication at the end of a set period and at specific intervals:

Indicators available	Quality of information provided on delivered quantities (4 indicators)	Greenhouse gas emissions (2 indicators)	Quality of market information about the impact of the maintenance schedule (2 indicators)
	Availability rate of the ECT sales portal (1 indicator)
	Relationship with shippers (1 indicator)
Publication frequency	Monthly publication	Quarterly publication	Monthly publication (from March to December)
PDF format	Quality - June 2010 (PDF, 1.6Mo)		Maintenance - June 2010 (PDF, 581 Ko)
XLS format (monthly data only)	Quality - June 2010 (XLS, 37 Ko)		Maintenance - June 2010 (XLS, 41 Ko)
CSV format (monthly data only)	Quality - June 2010 (CSV, 9 Ko)		Maintenance - June 2010 (CSV, 15 Ko)